Get in Touch With Us
Got a question about one of the operators we cover, spotted something that needs updating, or want to flag a concern about our content? This page explains how to reach the Online Casino Malaysia team and what happens once you do.
How to Reach Our Team
Email is the best way to get in touch. Write to us at [email protected] and a member of our editorial team will read your message personally. We aim to respond within two working days, though enquiries that need extra research — such as checking a licensing detail or a bonus term with an operator — may take a little longer.
To help us answer quickly, tell us upfront what your message is about: a review, a correction, a partnership enquiry, or something else. If your query relates to a specific operator, naming it (for example, one of the brands listed in our Trusted Non GamStop Casinos UK 2026 guide) helps us route it to the right person faster.
What We Can Help With
- Review and ranking questions — If you want to understand why an operator such as BK8, Gembet or We88 sits where it does in our rankings, or how our editorial rating system works, ask us directly.
- Corrections and factual updates — Bonus terms, licensing details and payment methods change often in the online casino industry. If something on the site looks out of date, we want to know so we can verify and correct it.
- Content suggestions — If there's a topic relevant to Malaysian players that we haven't covered — a payment method, a specific game category, a regulatory question — let us know what you'd find useful.
- Partnership and editorial enquiries — Operators or affiliates wanting to discuss coverage should introduce themselves and explain the enquiry clearly. Note that commercial relationships never influence how an operator is ranked.
- Responsible gambling concerns — If you or someone you know is struggling with gambling, please say so in your message. We will point you towards national and international support services rather than offer guidance ourselves, as this is not something our team is qualified to manage directly.
What to Expect After You Write to Us
Every message is read by a real person, not answered by an automated system. Once we've reviewed your enquiry, we'll either answer directly, forward it to the team member best placed to help, or, where needed, carry out a quick fact-check before replying — for instance, confirming a current welcome bonus amount in ringgit or a withdrawal limit before we update a page.
We do our best to reply within two working days. During periods with a high volume of enquiries, such as after major site updates, this window can extend slightly. We won't leave you without a response.
Our Commitment to Accuracy
Online Casino Malaysia exists to help Malaysian readers compare online casinos honestly, covering things like game variety, licensing status, payment processing and customer support. Reader feedback is one of the ways we keep that comparison current. If you believe a bonus figure, a licensing claim, or any other detail on the site is wrong, please tell us — we take these reports seriously and will check them against our sources before making any change.
We should also note that this site is intended for readers aged 21 and over, and none of our content is designed to encourage gambling beyond what someone can afford to lose. If your message touches on either of these points, please mention it clearly so we can respond appropriately.
Before You Write In
A few quick checks can save time on both sides:
- If your question is about a specific operator's bonus terms or wagering requirements, check the relevant review page first — the details are usually listed alongside the offer.
- If you're asking about licensing or eligibility, be specific about which jurisdiction or operator you mean, since offshore licensing and Malaysian law are treated separately on this site.
- If you need urgent support related to problem gambling, consider contacting a dedicated support service directly rather than waiting on an email reply from us.
Thank you for taking the time to reach out. Whether it's a correction, a question, or a suggestion for what we cover next, we read every message and value the input.